What appears to be trivial and insignificant will actually be a big project on the field. purchase of Agriculture shadenet for example worth Rs. 3000/-. I ordered for 50 meters of shadenet cloth with a Coimbatore dealer through online transfer. Gave the delivery address and phone number of Subbu. on 13th. Finally the material has reached today with delay of 10 days.
Root cause for delay is that the dealer had not written Subbu's contact number on the package.
Already there was a delay in delivery due to Pongal festival holidays. Booked thorugh Kovai-Nellai transport which is a very economical carrier the material got changed hands at Nellai with KLS transport ( a simple lorry shuttling between Tirunelveli to Nagarcoil). The KLS guy did not know whom to contact because there was no contact number. Till he contacts, the material will remain in Lorry as there is no holding Godown for them. very simple system. If you understand you get prompt service. Small shops and business use this effectively.
Only on my followup on the entire chain of links through phone did the material got identified. But after it was done, it was cake walk. There was a human touch. Lorry driver called Subbu today morning at 8 AM promptly and delivered the material. Subbu as usual brought that on his bike. I dono't know how.
**
Root cause for delay is that the dealer had not written Subbu's contact number on the package.
 |
| Subbu with sac of shadenet cloth on bike from Nanguneri to farm |
Only on my followup on the entire chain of links through phone did the material got identified. But after it was done, it was cake walk. There was a human touch. Lorry driver called Subbu today morning at 8 AM promptly and delivered the material. Subbu as usual brought that on his bike. I dono't know how.
**
No comments:
Post a Comment